General terms

This purchase is governed by the following standard terms and conditions for consumer purchases of goods over the Internet. Consumer purchases over the Internet are primarily regulated by the Contracts Act, the Consumer Purchase Act, the Marketing Act, the Right of Withdrawal Act, and the E-commerce Act, and these laws provide consumers with non-negotiable rights. The laws are available at www.lovdata.no. The terms of this agreement should not be interpreted as limiting the statutory rights but establish the key rights and obligations of the parties in the transaction.

The terms of sale have been prepared and recommended by the Consumer Authority. For a better understanding of these terms of sale, see the Consumer Authority's guidelines.

1. The Agreement

The agreement consists of these terms and conditions, information provided in the ordering solution, and any separately agreed-upon terms. In case of any inconsistency between the information, what has been separately agreed upon between the parties takes precedence, provided it does not conflict with mandatory legislation.

The agreement will also be supplemented by relevant statutory provisions governing the purchase of goods between business operators and consumers.

2. The Parties

The seller is RunAgain AS, Holenveien 3D, 1479 Kurland, post@runagain.com, +47 95132530, 822 196 292, and is referred to below as the seller.

The buyer is the consumer who places the order and is referred to below as the buyer.

3. Price

The stated price for the goods and services is the total price the buyer shall pay. This price includes all taxes and additional costs. Additional costs that the seller has not informed the buyer about before the purchase shall not be borne by the buyer.

4. Conclusion of the Agreement

The agreement is binding on both parties when the buyer has submitted their order to the seller.

The agreement is not binding, however, if there have been typographical or typographical errors in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that such an error occurred.

5. Payment

The seller can demand payment for the item from the time it is shipped from the seller to the buyer.

If the buyer uses a credit card or debit card for payment, the seller may reserve the purchase amount on the card upon ordering. The card will be charged on the same day the item is shipped.

When paying by invoice, the invoice is issued to the buyer upon shipment of the item. The payment deadline is stated on the invoice and is a minimum of 14 days from receipt.

Buyers under 18 years of age cannot pay by subsequent invoice.

6. Delivery

Delivery has occurred when the buyer or their representative has taken possession of the item.

If the delivery time is not specified in the ordering solution, the seller shall deliver the item to the buyer without undue delay and no later than 30 days after the order from the customer. The item shall be delivered to the buyer unless otherwise agreed between the parties.

7. Risk of the Goods

The risk of the goods passes to the buyer when he or his representative has received the goods delivered in accordance with section 6.

8. Right of Withdrawal

Unless the agreement is exempt from the right of withdrawal, the buyer may withdraw from the purchase of the item in accordance with the Consumer Withdrawal Act.

The buyer must notify the seller of the exercise of the right of withdrawal within 14 days from the start of the deadline. The deadline includes all calendar days. If the deadline falls on a Saturday, holiday, or public holiday, the deadline is extended to the nearest working day.

The withdrawal period is considered observed if the notice is sent before the expiry of the deadline. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notice should therefore be made in writing (withdrawal form, email, or letter).

In the case of the purchase of individual items, the withdrawal period runs from the day after the item(s) has been received. If a subscription is sold or the agreement entails regular delivery of identical items, the deadline runs from the day after the receipt of the first shipment. If the purchase consists of multiple deliveries, the withdrawal period runs from the day after the receipt of the last delivery.

The withdrawal period is extended to 12 months after the expiration of the original deadline if the seller does not inform about the existence of the right of withdrawal and the standardized withdrawal form before the conclusion of the agreement. The same applies in the case of missing information about conditions, deadlines, and the procedure for exercising the right of withdrawal. If the trader provides this information during these 12 months, the withdrawal period still expires 14 days after the day the buyer received the information.

When exercising the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days from the notification of the exercise of the right of withdrawal. The buyer covers the direct costs of returning the goods, unless otherwise agreed, or the seller has failed to inform the buyer that the buyer shall bear the return costs. The seller cannot charge a fee for the buyer's use of the right of withdrawal.

The buyer can try or test the item in a reasonable manner to determine its nature, characteristics, and function, without forfeiting the right of withdrawal. If the testing or examination of the item goes beyond what is reasonable and necessary, the buyer may be liable for any reduced value of the item.

The seller is obligated to refund the purchase amount to the buyer without undue delay and no later than 14 days from the day the seller received notice of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold the refund until they have received the goods from the buyer or until the buyer has provided documentation that the goods have been returned.

9. Delay and Non-Delivery - Buyers' Rights and Deadline for Claim Submission

If the seller fails to deliver the goods or delivers them late according to the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in Chapter 5 of the Consumer Purchase Act, under certain circumstances withhold the purchase price, demand performance, terminate the agreement, and/or claim compensation from the seller.

The buyer forfeits the right to demand performance if he or she unreasonably delays in asserting the claim.

However, the buyer may immediately terminate the purchase if the seller refuses to deliver the goods. Similarly, this applies if delivery at the agreed time was crucial for the conclusion of the agreement, or if the buyer has informed the seller that the delivery time is crucial.

If the item is delivered after the additional deadline set by the consumer or after the delivery time that was crucial for the conclusion of the agreement, a claim for termination must be made within a reasonable time after the buyer became aware of the delivery.

If the seller does not deliver the goods at the delivery time, the buyer shall request the seller to deliver within a reasonable additional period for performance. If the seller does not deliver the goods within the additional period, the buyer may terminate the purchase.

The buyer may claim compensation for any loss resulting from the delay. However, this does not apply if the seller can demonstrate that the delay is due to circumstances beyond the seller's control that could not reasonably have been taken into account at the time of the agreement, avoided, or overcome.

10. Defect in the product - the buyer's rights and complaint deadline.

If there is a defect in the product, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify the seller that they will invoke the defect. The buyer has always complained in time if it occurs within 2 months from when the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took possession of the product. If the product or parts of it are intended to last significantly longer than two years, the complaint deadline is five years.

If the product has a defect, and this is not due to the buyer or circumstances on the buyer's side, the buyer can, according to the rules in the Consumer Purchase Act Chapter 6, under certain circumstances, withhold the purchase price, choose between rectification and re-delivery, demand a price reduction, demand the agreement to be canceled, and/or demand compensation from the seller.

Complaints to the seller should be made in writing.

The buyer can choose between requesting the defect to be rectified or the delivery of an equivalent item. However, the seller may oppose the buyer's request if the execution of the request is impossible or causes unreasonable costs for the seller. Rectification or replacement shall be carried out within a reasonable time. In principle, the seller is not entitled to carry out more than two attempts at rectification for the same defect.

The buyer can demand an appropriate price reduction if the item is not rectified or replaced. This means that the relationship between the reduced price and the agreed price corresponds to the relationship between the value of the item in a defective and contractual condition. If there are special reasons for it, the price reduction can instead be set equal to the significance of the defect for the buyer.

If the item is not rectified or replaced, the buyer can also cancel the purchase when the defect is not insignificant.

11. Seller's Rights in Case of Buyer's Default

If the buyer does not pay or fulfill the other obligations according to the agreement or the law, and this is not due to the seller or circumstances on the seller's side, the seller may, according to the rules in Chapter 9 of the Consumer Purchase Act, under certain circumstances, retain the item, demand fulfillment of the agreement, cancel the agreement, and claim compensation from the buyer. Under certain circumstances, the seller may also demand interest for delayed payment, collection fees, and a reasonable fee for uncollected goods.

The seller can uphold the purchase and demand that the buyer pays the purchase price. If the item has not been delivered, the seller loses this right if they unreasonably delay in making the claim.

The seller can terminate the agreement if there is a significant payment default or other substantial breach on the part of the buyer. However, the seller cannot terminate if the entire purchase amount has been paid. If the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller can terminate the purchase.

If the buyer does not pay the purchase amount according to the agreement, the seller can demand interest on the purchase amount according to the delay interest law. In case of non-payment, the claim, after prior notice, may be sent to The buyer may then be held liable for fees under the debt collection law.

If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee. The fee shall at most cover the seller's actual expenses for delivering the goods to the buyer. Such a fee cannot be charged to buyers under 18 years of age.

12. Warranty

Warranty provided by the seller or manufacturer grants the buyer rights in addition to those the buyer already has under mandatory legislation. A warranty therefore does not limit the buyer's right to claim and demand compensation for delays or defects as outlined in points 9 and 10.

13. Personal Information

The data controller for collected personal information is the seller. Unless the buyer consents to something else, the seller, in accordance with the Personal Data Act, may only collect and store the personal information necessary for the seller to fulfill the obligations under the agreement. The buyer's personal information will only be disclosed to others if it is necessary for the seller to fulfill the agreement with the buyer or in cases required by law.

14. Conflict Resolution

Complaints should be directed to the seller within a reasonable time, as outlined in points 9 and 10. The parties shall attempt to resolve any disputes amicably. If this is unsuccessful, the buyer can contact the Consumer Council for mediation. The Consumer Council can be reached at phone number 23 400 500 or www.forbrukerradet.no.

The European Commission's complaint portal can also be used if you wish to file a complaint. This is particularly relevant if you are a consumer residing in another EU country. The complaint can be submitted here: http://ec.europa.eu/odr.

15. Choice of Law and Legal Venue

The agreement is subject to Norwegian law. In the event of a dispute between the seller and the buyer, it shall be settled by Norwegian courts.

16. Changes to the Terms and Conditions

The seller reserves the right to change these terms and conditions, including as a result of changes in legislation.

Changes to the terms and conditions will be published on the seller's website.